Frequently Asked Questions
Everything you need to know about shopping for your home at Kela.
How long will it take for my furniture to be delivered?
Standard shipping for small home decor items takes 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and carrier availability.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Do you offer assembly services for large items?
Yes, we offer White Glove Delivery and assembly services for an additional fee. This includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
Are your wood products sustainably sourced?
At Kela, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Kela account and visit the 'Order History' section to see real-time updates.